At ciciful.com, customer satisfaction is always our top priority. We want you to be completely satisfied with your purchase. If for any reason you are unhappy, please contact cicful support at [email protected]
Warranty and Returns
Welcome to cicful.com. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 30 Day Returns Warranty. Buy with confidence and Enjoy a great shopping experience at ciciful! Satisfaction guaranteed.
Items that can be returned/refunded or exchanged within 45 days of receiving must follow the criteria as below:
Faulty items damaged/broken or soiled upon arrival.
Items received in the incorrect size/color.
Unwashed, unworn and unused item(s) that have not met your expectation within 45 days of receiving.
Please carefully follow our return process to minimize any delays:
If your item is returnable (see above), please submit a ticket to our Support Center stating your:
· Order number
· SKU number or product name
· Reason for return
Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid returns receipt.
Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
We will not accept returns of items in the following conditions:
Items outside the 45 day warranty time-frame.
Washed, worn, used or misused items.
Items under the following categories: Sale, Stocking, Lingerie. These items are not covered by the warranty.
Notes: All returns must be authorized by the ciciful Team via the Support Center. Returned item without Return Merchandise Form (RMA) will not be accepted.
Return Shipping Costs
Shipping costs to return the items are at the customer's expense.
Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.