Due to increased volume and the impact of COVID-19, we are experiencing delays in shipping, your order may take longer than usual to arrive and we are working diligently to get them to you as quickly as possible. Thank you for your patience as we fulfill orders as quickly and safely as possible and apologize for any inconvenience.
*Please include your order number, ship to name, a description of the item you had ordered, and any additional information associated with your request (i.e. Updated address, cancellation/ return reason, etc.). This will help us process your request as quickly as possible.
*It's not good enough, but have to say that Exchanges/Returns will not be accepted without having previously contacted our customer service team.
Work Hour: Monday to Friday 9:00am – 6:00pm PST
Branch Company Name: Shenzhen Runbang E-Commerce Co., Ltd
Branch business address: R-4D136, 4F, Building #213, Tairan 6th Road, Tianan Community, Shatou Street, Futian District, Shenzhen(this is not a returning address)