Where can Ciciful deliver the package to?

Ciciful can ship to most countries in the world, covering North and South America, Europe, Asia, Africa, Oceania, and more, over 200 countries & regions.

Countries not shipped to include:

Aland Island, Ascension, Azores, Balearic Islands, Bouvet Island, Caroline Islands, China Mainland, Eritrea, Northern Mariana Islands, Somalia, Somaliland, Spanish Territories Of N.Africa, Yemen, YUGOSLAVIA, Zaire.

• Global

How does Ciciful ship your order?

After placing an order, you will receive a product information confirmation e-mail;

After the payment, you will receive a successful payment confirmation e-mail;

After the order is shipped, you will receive a shipping information confirmation e-mail, contains tracking number, you can check the shipping state with the tracking number in https://www.17track.net/en or http://www.track718.com/en

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What shipping methods are offered? And how long does it take to ship?

The total time it takes to receive your parcel is described as below:

Total delivery time = Processing Time + Shipping Time

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

Processing time: within 3-8 business days

The time it takes to prepare your items to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time:

Due to COVID-19, transportation has been restricted, which affects our ability to deliver products as quickly and efficiently as we do during normal times, international deliveries may take longer than usual.

Ciciful has partnered with major international shipping companies including but not limited to DHL, UPS, FedEx, IB, and EMS to offer three shipping methods. The following is the shipping method and corresponding shipping time:

Expedited Shipping: 5-7 business days

Standard Shipping: 10-15 business days

Flat Rate Shipping: 15-30 business days

What is customs tax?

Taxes apply for imported goods/services and is regulated by the country law. cicful is not responsible for any tax charged on its products. The amount of customs taxes are depend on policies and tax rates applied per country. Please contact local customs for clear information.

Important Notes:

1. Certain items are prohibited by some shipping carriers. If your order contains these items for the shipping carrier you selected, we will re-route your order via another carrier to ensure it arrives safely. This may require additional shipping time.

2. All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

3. Annual Chinese Public Holidays:

Chinese Lunar New Year (usually in February)

Labor Day (1st May to 3st May every year)

Chinese National Day (1st Oct to 7st Oct every year)

Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

4. cicful ships all packages from our warehouse and distribution center.

Refund Policy

At ciciful.com, customer satisfaction is always our top priority. We want you to be completely satisfied with your purchase.

If for any reason you are unhappy, please contact ciciful support at  support@ciciful.com

Welcome to ciciful.com. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 30 Day Returns Warranty. Buy with confidence and Enjoy a great shopping experience at ciciful! Satisfaction guaranteed.

Cancel & Refund

Return Procedure

1. Take a clear photo for the item.
2. Contact our customer service team via support@ciciful.com.
3. Send the photos and order ID to customer service team and tell them about your problems and the resolution you prefer. Return? Refund? Exchange? Resend？
4. Customer service team will send you the address of ciciful's international center, please send do not send the package back to where it came from, or it would delay your refund procedure.
5. Call the post office to arrange a collection or drop off at your nearest post office.
6. Notify us the tracking number after you have returned the item(s).
7. All the exchange or refund will be processed within 2 working days once we have received the item(s)

NOTICE

1. The Package must be restored to the unopened state
2. Returned items must be returned in original product packaging.
3. Returned items must have no visible signs of wear or use.
4. Items returned without authorization will not be accepted.
5. The returned package must be printed and accompanied by an RMA slip.
6. Package must be sent to the address that Ciciful offers by the email.
7. Customer is responsible for all return charges.
8. The original shipping fee and insurance are non-refundable.
9. The following items cannot be returned or exchanged: stocking, bodysuits, lingerie, jewelry, beauty products, underwear, event and party supplies
10. No exchange or return or amendments on promotional items or last-chance items.
11. Customer should be responsible to the delivery problems caused by the wrong address.